I've found myself, once again, in a battle with a local children's hospital over medical bills. Last year it took about nine months to resolve my son's dental bill and I'm afraid the hospital is still not done.
Was told that some of the discrepancies come from some bills from last year. I have the paperwork, and the payments that went sent, checks which were cashed.
It is very hard for me to deal with a hospital with a sub-standard billing system, a phone tree that is impossible to get through in a reasonable amount of time, robo calls, representatives who give you the wrong number to call. Sure, they may have a nice shiny new building to crow about, but even on the best days their payment model is shoddy.
Now I will receive a large packet depicting my son's account with them in the mail and I get to spend time figuring out which bills I paid, or even over paid, if I paid them at all, or if I was even billed for services received.
Good times.
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