Sunday, September 5, 2010

Richard Branson, on the Other Hand, is on My List

Trying to handle things maturely, at least in public. When you have a bad restaurant experience what is the proper protocol? Saying something then and there? Going to your blog, Facebook or Columbus Underground and nailing the place to a wall? Or contacting the owner after a cooling off period?

The first choice is valid, if you could find a person to speak to, which was not the case at a place we went to last week. We went in, waited many minutes and were ignored while others who had just walked in were taken care of. We left and I sent an email to the manager later that evening.

I was impressed by their quick reply and they were very apologetic and asked if we'd give them another chance, which we did.

We spoke to one of the owners, who was happy we contacted them directly instead of going off online. I'm trying not to do that these days. It's so easy to want people to die in fires after they don't take care of you or put on a poetry slam you did not go to but had the time to complain about after it happened. It's so easy to rip a business to shreds without speaking to the person in charge first. And just to say "so and so" FAIL is really immature. How old are some of these arbiters of the foodie culture when they use the terms 'nom nom' and 'epic fail' in their descriptions?

The food we had was quite good. I pleasantly spiced pulled chicken sandwich, great cocktails and a tiramisu parfait that had me smiling very much when I hit the coffee level of the dessert. Well done!

If you're looking for another place to go in the Short North area, you Knead to go there.

I'll have more to say about this in the days to come, but we bought a cell phone yesterday. Eighteen hours later the network will still not allow us to activate the phone and assign us a phone number. How convenient are these things again?

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