Friday, May 24, 2013

Let's no Krogering

For several months, the grocery store I use the most has been slipping. I've complained to cashiers, employees and have sent email to the corporate headquarters.

The store has stopped stocking items we need and has been frequently out of stock on items that I consider essentials. Not to mention a dirty store, hard to find carts and aisles blocked due to employees restocking during all hours. I sent an email on Sunday, and was promised a response in 24 hours. I just got this response, over ninety six hours later.

"Thank you for taking the time to complete our survey and providing your feedback on your experience.

I apologize you had multiple issues with product selections, many products being out of stock. I have shared your feedback with a member of the store management for review in correcting these issues and making sure that products are in stock, as long as available from the manufacture.

I hope that you find this information helpful. If I can be of further assistance, please simply respond to this email or call 1-800-XXX-XXX.

Thank you for shopping with us.



Consumer Affairs"

I'm not sure if it's worth the time to respond, but easier to start shopping elsewhere. So is it me, or is the Brewery District Kroger slipping in quality?

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